Chris Heathcote

Chris Heathcote is the Creative Lead for GOV.UK Notify

Webchat: the journey so far

Photo of a webchat advisor looking at a desktop computer screen wearing a headset and using a mouse

GDS started looking at how to support services implementing webchat last year. Since then we’ve completed an alpha and published 8 posts on 4 GDS blogs about our findings, insight and recommendations. Here’s a useful roundup of all the webchat blog posts.

Supporting services with web chat

Photo of 2 contact centre advisers with headsets on, sat at desktop computers

We ran a short discovery looking at how government uses web chat to help support users. We wanted to know if there are common web chat needs across government and what opportunities there might be to meet these needs in a more consistent way. Chris Heathcote explains.