Chris Heathcote

Chris Heathcote is the Creative Lead for GOV.UK Notify

Webchat: the journey so far

Photo of a webchat advisor looking at a desktop computer screen wearing a headset and using a mouse

GDS started looking at how to support services implementing webchat last year. Since then we’ve completed an alpha and published 8 posts on 4 GDS blogs about our findings, insight and recommendations. Here’s a useful roundup of all the webchat blog posts.