Lead user researcher for Government as a Platform. Works on GOV.UK Notify and GOV.UK Pay teams.
We’ve learned that if we can make it easy for service teams to improve and publish accessible forms, these teams will make things better for millions of people. So we’re starting an alpha to explore what this might look like.
We ran a discovery to work out what Government as a Platform components we should look at next. In this post, we talk about our findings and why we're now looking into how services, particularly those without access to a software development team, can more easily collect information from their users.
We are working hard on Government as a Platform to make sure user researchers are doing the right job. We've had some problems figuring out what that job is at times. So we've developed eight principles for how to be a user researcher on Government as a Platform.
Will Myddelton explains why the main users of GOV.UK Notify are the people working in service teams.