Meera Nayyar is a Customer Strategy Lead for the Valuation Office Agency (VOA). In this guest post, she writes about how the VOA is using GOV.UK Notify to keep businesses informed about changes to their rates with email and SMS messages.
GOV.UK Notify makes it easier to keep people updated, by helping service teams across government to send text messages, emails or letters to their users.
As more and more services begin to adopt our Government as a Platform components, we’ve decided to post regular updates on our progress building them. This is a list of what we’ve done so far in 2017. We’ll iterate the format of these updates to make them as useful as we can.
Back in May last year GOV.UK Notify sent its first messages as part of our invite-only beta release. Now - after 9 months, 3.5 million messages, 32 live services, 850 code deployments, and 500 hours of user research — we’re making Notify available to all of central government.
GOV.UK Notify users can now upgrade to version 2 of the API. Rebecca Law outlines what’s new in the updated API, and the timeline for removing version 1.
Katie Valentine shares some best practice tips on how to run user research sessions with developers, including how to set up an impromptu lab and using a pair programmer.
Building on our earlier research the GOV.UK Notify team have been looking again at letters, and we thought it would be interesting to share some of our findings.
This post is about a recent production issue on GOV.UK Notify.
GOV.UK Notify is now a reality with 4 services using the product to send messages to users. And another 70 service teams across central government have contacted the Notify team to say they’d like to use this product to talk to their users.
We are working hard on Government as a Platform to make sure user researchers are doing the right job. We've had some problems figuring out what that job is at times. So we've developed eight principles for how to be a user researcher on Government as a Platform.
Katie Valentine shares some useful techniques for conducting user research with people working in service teams.