We ran a discovery to work out what Government as a Platform components we should look at next. In this post, we talk about our findings and why we're now looking into how services, particularly those without access to a software development team, can more easily collect information from their users.
GDS started looking at how to support services implementing webchat last year. Since then we’ve completed an alpha and published 8 posts on 4 GDS blogs about our findings, insight and recommendations. Here’s a useful roundup of all the webchat blog posts.
After the first three weeks of our discovery, we reflected on what we’d learned about user management for Government as a Platform (GaaP) products. The alphas we’d considered were too influenced by the desire to try out a promising technology …
Building on our earlier research the GOV.UK Notify team have been looking again at letters, and we thought it would be interesting to share some of our findings.