discovery

Discovering the next Government as a Platform component

Two colleagues sit at a table and both look at a document where they're drawing their ideas

We ran a discovery to work out what Government as a Platform components we should look at next. In this post, we talk about our findings and why we're now looking into how services, particularly those without access to a software development team, can more easily collect information from their users.

Webchat: the journey so far

Photo of a webchat advisor looking at a desktop computer screen wearing a headset and using a mouse

GDS started looking at how to support services implementing webchat last year. Since then we’ve completed an alpha and published 8 posts on 4 GDS blogs about our findings, insight and recommendations. Here’s a useful roundup of all the webchat blog posts.