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Service design

Service design patterns provide a template for how to build a particular type of service. These pattens are made up of components to build that service with, including a consistent user journey, consistent internal process and a a set of standards.

What we're working on in Government as a Platform

Ben Welby, 10 March 2017 - Accessing GaaP Services, GOV.UK Notify, GOV.UK Pay, GOV.UK Platform as a Service, How Government as a Platform works, Service design, webchat

As more and more services begin to adopt our Government as a Platform components, we’ve decided to post regular updates on our progress building them. This is a list of what we’ve done so far in 2017. We’ll iterate the format of these updates to make them as useful as we can.

Guest post: building a grant funding alpha

Anna Byrne, 11 March 2016 - Grant funding, Service design

Anna Byrne is the Digital and Technology Transformation Lead on the Grant funding alpha at Department for Business Innovation & Skills. She talks here about the alpha so far, the user research and the prototype dashboard.

The shotgun and the service designer

Harry Trimble, 18 January 2016 - Service design

This week we took some time to map out the stages that it takes to be granted a shotgun licence.

Mapping driving services

Ross Gregory and Harry Trimble, 7 January 2016 - Service design

Harry Trimble blogs about the collaboration that went into, and the complexity behind, the map of driving services. He talks about relationship between users, transactions and services.

This blog is archived

This blog is now closed. Blog posts relating to Government as a Platform are now published on the Government Digital Service blog.

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