User research with service teams for GOV.UK Notify
Katie Valentine shares some useful techniques for conducting user research with people working in service teams.
Building trust in online card payments
Paying for things online can be a tough task, especially for people who aren't very confident users of the internet. One of the aims of GOV.UK Pay is to make it easier to pay government. Stephen McCarthy explains how the team have been working to help build trust.
Involving developers in user research
On GOV.UK Notify we’ve been encouraging stronger developer engagement in the user research process in an interesting way. Martyn Inglis explains the value of involving everyone in a product team in lab sessions.
Building GOV.UK Pay
Ian Maddison explains how user research has informed the approach and technical decisions in the GOV.UK Pay beta. He also gives an update on the public API, how they're making integration straightforward, and security.
Hosting digital services moves from alpha to beta
Last time we blogged we talked a bit about building a platform to host digital services, and we told you about how we chose cloud foundry. Before we move on to what we are up to now, here is a quick reminder of what we are doing and why.
The main users of GOV.UK Notify are service teams
Will Myddelton explains why the main users of GOV.UK Notify are the people working in service teams.
Guest post: building a grant funding alpha
Anna Byrne is the Digital and Technology Transformation Lead on the Grant funding alpha at Department for Business Innovation & Skills. She talks here about the alpha so far, the user research and the prototype dashboard.
Removing the frustration from performance reviews
The Civil Service Digital Team are building better tools for civil servants to do things like performance reviews, expense claims, booking courses and gathering data. But they cant do this in isolation. They want to work alongside users (ie civil servants) on an ongoing basis to hear about their needs and get their comments and feedback.
Mapping driving services
Harry Trimble blogs about the collaboration that went into, and the complexity behind, the map of driving services. He talks about relationship between users, transactions and services.