We’ve learned that if we can make it easy for service teams to improve and publish accessible forms, these teams will make things better for millions of people. So we’re starting an alpha to explore what this might look like.
We ran a discovery to work out what Government as a Platform components we should look at next. In this post, we talk about our findings and why we're now looking into how services, particularly those without access to a software development team, can more easily collect information from their users.
Holly Challenger writes about findings from user research sessions run over the past 6 months, and how these sessions have shaped improvements to the GOV.UK Platform as a Service.
GDS started looking at how to support services implementing webchat last year. Since then we’ve completed an alpha and published 8 posts on 4 GDS blogs about our findings, insight and recommendations. Here’s a useful roundup of all the webchat blog posts.
We’re building a Platform as a Service, which will be used to host services from across GDS, and the rest of government. And, we’re looking for a senior product manager to help make this happen.
Katie Valentine shares some best practice tips on how to run user research sessions with developers, including how to set up an impromptu lab and using a pair programmer.
After the first three weeks of our discovery, we reflected on what we’d learned about user management for Government as a Platform (GaaP) products. The alphas we’d considered were too influenced by the desire to try out a promising technology …
Dominic Hey (Ministry of Justice) and David Ware (Government Digital Service) spotted an opportunity to pool resources and partner up on user research. They recently held the first joint usability session, with members of both teams observing.
We are working hard on Government as a Platform to make sure user researchers are doing the right job. We've had some problems figuring out what that job is at times. So we've developed eight principles for how to be a user researcher on Government as a Platform.
We ran a short discovery looking at how government uses web chat to help support users. We wanted to know if there are common web chat needs across government and what opportunities there might be to meet these needs in a more consistent way. Chris Heathcote explains.