user research

Discovering the next Government as a Platform component

Two colleagues sit at a table and both look at a document where they're drawing their ideas

We ran a discovery to work out what Government as a Platform components we should look at next. In this post, we talk about our findings and why we're now looking into how services, particularly those without access to a software development team, can more easily collect information from their users.

Webchat: the journey so far

Photo of a webchat advisor looking at a desktop computer screen wearing a headset and using a mouse

GDS started looking at how to support services implementing webchat last year. Since then we’ve completed an alpha and published 8 posts on 4 GDS blogs about our findings, insight and recommendations. Here’s a useful roundup of all the webchat blog posts.

Partners in research

Photo of GDS' user testing lab

Dominic Hey (Ministry of Justice) and David Ware (Government Digital Service) spotted an opportunity to pool resources and partner up on user research. They recently held the first joint usability session, with members of both teams observing.