On Friday 2 September we reached a major milestone - we took our very first live payment on GOV.UK Pay. Product Manager Till Wirth was confident enough to process a payment using his own debit card. Until now, we’ve been using dummy cards.
Building on our earlier research the GOV.UK Notify team have been looking again at letters, and we thought it would be interesting to share some of our findings.
This post is about a recent production issue on GOV.UK Notify.
We recently completed a discovery on signing in, and managing access, to digital services. This is the first of 2 posts explaining the change in direction of the 'Accessing GaaP services' discovery.
This post is about an incident on the 'Platform as a Service for government' production environment for hosting applications.
GOV.UK Pay is now compliant with the Payment Card Industry Data Security Standard. This means GOV.UK Pay can process credit and debit card payments on behalf of government and wider public sector organisations. Till Wirth and Rory Smith talk about the team's approach to security in the context of agile software development and continuous delivery.
GOV.UK Notify is now a reality with 4 services using the product to send messages to users. And another 70 service teams across central government have contacted the Notify team to say they’d like to use this product to talk to their users.
Chris Heathcote talks about the web chat alpha, its scope and goals.
Dominic Hey (Ministry of Justice) and David Ware (Government Digital Service) spotted an opportunity to pool resources and partner up on user research. They recently held the first joint usability session, with members of both teams observing.
We are working hard on Government as a Platform to make sure user researchers are doing the right job. We've had some problems figuring out what that job is at times. So we've developed eight principles for how to be a user researcher on Government as a Platform.