What we're working on in Government as a Platform

The government as a platform team stand up and discuss team matters in front of a sign that reads 'government as a platform'

As more and more services begin to adopt our Government as a Platform components, we’ve decided to post regular updates on our progress building them. This is a list of what we’ve done so far in 2017. We’ll iterate the format of these updates to make them as useful as we can.

GOV.UK Notify is now open for use

Photo of 9 members of the Notify team sitting in a semi circle in front of a screen showing the Notify dashboard.

Back in May last year GOV.UK Notify sent its first messages as part of our invite-only beta release. Now - after 9 months, 3.5 million messages, 32 live services, 850 code deployments, and 500 hours of user research — we’re making Notify available to all of central government.

Webchat: the journey so far

Photo of a webchat advisor looking at a desktop computer screen wearing a headset and using a mouse

GDS started looking at how to support services implementing webchat last year. Since then we’ve completed an alpha and published 8 posts on 4 GDS blogs about our findings, insight and recommendations. Here’s a useful roundup of all the webchat blog posts.