Since our last update, the adoption of GaaP products has accelerated. We are now supporting more than 400 services from 120 organisations across the public sector.
When we began our alpha, we wanted to understand what a learning service could look like if it was designed around the needs of users - a more personalised, relevant and informal service.
We ran a short discovery looking at how government uses web chat to help support users. We wanted to know if there are common web chat needs across government and what opportunities there might be to meet these needs in a more consistent way. Chris Heathcote explains.
Katie Valentine shares some useful techniques for conducting user research with people working in service teams.
Paying for things online can be a tough task, especially for people who aren't very confident users of the internet. One of the aims of GOV.UK Pay is to make it easier to pay government. Stephen McCarthy explains how the team have been working to help build trust.
On GOV.UK Notify we’ve been encouraging stronger developer engagement in the user research process in an interesting way. Martyn Inglis explains the value of involving everyone in a product team in lab sessions.
Ian Maddison explains how user research has informed the approach and technical decisions in the GOV.UK Pay beta. He also gives an update on the public API, how they're making integration straightforward, and security.
Last time we blogged we talked a bit about building a platform to host digital services, and we told you about how we chose cloud foundry. Before we move on to what we are up to now, here is a quick reminder of what we are doing and why.
Will Myddelton explains why the main users of GOV.UK Notify are the people working in service teams.
Anna Byrne is the Digital and Technology Transformation Lead on the Grant funding alpha at Department for Business Innovation & Skills. She talks here about the alpha so far, the user research and the prototype dashboard.
As Stephen Foreshew Cain said Sprint 16 was a great day and Government as a Platform was very much at the heart of it. In case you missed it or weren’t there, here’s a quick recap on the Government as a Platform highlights from Sprint 16.